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Office of Patient Advocacy

Who We Are

Our Patient Advocacy team is dedicated to addressing and resolving concerns or issues that patients and their families may encounter. We aim to offer a compassionate, professional and supportive presence, utilizing effective communication and problem‑solving skills to achieve resolution to your concerns. As a neutral party, our team conducts an objective investigation, initiates internal reviews and documents the issues brought to our attention. Our ultimate goal is to ensure the best possible outcomes for our patients, their families and the organization as a whole.

Your thoughts, experiences and feedback are important to us. Whether you want to offer a suggestion or file a formal grievance, our team is available to help. 

How To File a Grievance

Our team is accessible in a variety of ways to suit your needs.

Send a message

Send us a message using the Contact Us form

By phone 

Call us at 310‑423-6217, Monday‑Friday, 8:00 am–4:30 pm PT.

By email

You can email our team at patientadvocacy@cshs.org.

By fax

Fax us at 310‑423-6696.

By mail

You can send us mail to:

Cedars‑Sinai Medical Center
Office of Patient Advocacy
6500 Wilshire Blvd., Suite 1200
Los Angeles, CA 90048

What information to include

We ask when presenting your concern please be ready to share the following information when you contact us:

  • Patient Name, medical record number or date of birth
  • The nature of your concern, provide as much detail as possible
  • The date on which the concern occurred
  • The name(s) of the person(s) involved
  • If your concern involves multiple areas, clearly outline each concern to ensure all areas are addressed.
  • The department in which the concern occurred

Frequently Asked Questions

What if I wish to report my grievance to a state agency?

You can file a grievenace with the state or county using the following links:

I'm a patient at Cedars‑Sinai Marina del Rey Hospital. Who do I contact to file a grievance?

Patients at Cedars‑Sinai Marina del Rey Hospital can file a complaint using the same options listed above. 

I'm a Cedars‑Sinai Medical Network patient. Who do I contact to file a grievance?

Patients at Cedars‑Sinai Medical Network can file a complaint using the same options listed above. 

Who should I contact about my bill? 

Questions or concerns about your bill can be directed to Patient Financial Services at 866‑803-1777 or by visiting Billing and Insurance.

Who should I contact about lost belongings? 

Please contact the Security Office at 310‑423-5511.

Your Rights

You have the right to:

  • Considerate and compassionate care in a comfortable environment. 
  • Respect for your personal values and beliefs.
  • Have a family member (or other person of your choosing) and your own physician quickly informed of your admission to the hospital.
  • Rational responses to any reasonable requests made for service.
  • Examine and receive an explanation of the hospital’s bill regardless of the source of payment.
  • Receive care in a safe setting, free from mental, physical, sexual or verbal abuse and neglect, exploitation or harassment. 
  • Access protective services and advocacy services including notifying government agencies of neglect or abuse.
  • Be free from restraints and seclusion of any form used as a means of coercion, discipline, convenience or retaliation by staff.
  • Exercise these rights without regard to sex, race, color, religion, ancestry, national origin, age, disability, medical condition, marital status, sexual orientation, gender identify, gender expression, educational background, economic status or the source of payment for care. Cedars‑Sinai does not exclude, deny benefits to or otherwise discriminate against any person on these bases in admission to, participation in or receipt of the services and benefits under any of its programs and activities, whether carried out by Cedars‑Sinai directly or through a contractor or any other entity with which Cedars‑Sinai arranges to carry out its programs and activities. 
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