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Help Paying Your Bill

Financial Assistance

As part of our mission, Cedars‑Sinai Medical Center, Cedars-Sinai Marina Hospital, Cedars-Sinai Medical Care Foundation (“CSMCF”), Huntington Hospital and Huntington Health Physicians (each separately, the “Organization”) are committed to providing access to quality healthcare for the community and treating all of our patients with dignity, compassion and respect. This includes providing services without charge, or at significantly discounted prices, to eligible patients who cannot afford to pay for care as provided by our financial assistance policy. We also offer our patients a variety of options to meet their financial needs, even if they do not qualify for assistance. For questions, please call Patient Services at 323‑866-8600.

Are You Eligible?

  • Charity Care, without charge is available to patients receiving medically necessary services and whose income is at or below 400% of the Federal Poverty Level (“FPL”).
  • Patients whose income ranges between 401%‑600% of the FPL also qualify for a Discount Payment.
  • Discounts available to patients will be on a sliding scale based on family size, income level and insurance status.
  • Eligibility for financial help is determined without regard to sex, race, color, religion, ancestry, national origin, age, disability, medical condition, marital status, sexual orientation, gender identity, gender expression or educational background.

View federal poverty guidelines

Find your federal poverty level percentage (PDF)

View "amounts general billed" percentages (PDF)

How to Apply

Fill Out an Application

Download and print the Financial Assistance Application (select your language or accessible format). Forms are also available at our registration and admission desks.

Submit Your Application

By Mail
Cedars‑Sinai Financial Assistance Processing Unit
File 1688
1801 W. Olympic Blvd.
Pasadena, CA 91199‑1688

In Person
Cedars‑Sinai Patient Financial Advocates Office
South Tower, Room 1740
8700 Beverly Blvd.
Los Angeles, CA 90048

By Email
patient.billing@cshs.org

Need help getting the application, filling it out or turning it in?

  • Contact Patient Services at 323‑866-8600.
  • For patients currently admitted at the hospital, contact Patient Financial Advocates at 310‑423-5071.

Application Review

  • A customer service representative checks your application to make sure it is complete and supporting documentation is provided.
  • If your application is incomplete, then you will receive a letter explain what is needed.
  • You will receive communications notifying you whether the application was approved or declined.

If you have not received any status notifications, you can contact Patient Services at 323‑866-8600.

What Services are Covered?

The Financial Assistance Policy (“Policy”) applies only to medically necessary services and to services provided by the Organization and by: faculty physicians in their capacity as faculty, CSMCF and Huntington Health physicians including physicians employed by medical groups that have a professional services agreement with them, and the Cedars‑Sinai emergency physicians. Emergency physicians at Organization hospitals other than Cedars-Sinai who provide emergency medical services are required by law to provide discounts to uninsured patients or patients with high medical costs who are at or below 400 percent of the FPL. 

Patients scheduled as elective inpatients, scheduled as non‑emergent outpatients or for follow-up care following discharge require the prior approval by the vice president, Finance and Chief Revenue Cycle Officer or their designee. If a patient does not qualify for entirely free services but is eligible for a discount under the Policy, the patient will not be charged more than amounts generally billed by the Organization for emergency or other medically necessary care.

View a Plain Language Summary of the Financial Assistance Policy:

View the full Financial Assistance Policy:

View the full Debt Collection Policy:

What Doctors are Covered?

Not all doctors take part in our Financial Assistance Policy. To see if your doctor is included, review the attached listing of participating and nonparticipating doctors.

If your doctor has a "Yes" in the first column, they are included. If your doctor has a "No" in the first column, be sure to ask if they have their own financial assistance policy.

It is possible that your doctor is covered by our policy as part of a group (such as faculty physicians) but that their private practice is not. Whether or not your doctor is listed as covered by the policy, it is a good idea to check with your doctor’s office directly to ensure you receive the most current and accurate information.

Other Assistance Programs

Government Programs

There are a number of government aid programs that are not part of the Financial Assistance Policy:

  • Medi‑Cal
  • California Victims of Crime Compensation Program
  • California Health Benefit Exchange (Covered California)

You may also be eligible for subsidized coverage through the California Health Benefit Exchange (Covered California).

Cash Discounts and Packages

We offer cash discounts and package pricing for certain services. In most cases, cash packages cover the hospital and anesthesiologist fees for outpatient procedures not covered by insurance, and for uninsured patients. Cash packages must be paid before you receive services, and claim forms are not provided. Call Cash and Insurance Pricing Line at 310‑423-4890 for more information.

Additional Resources

Help Paying Your Bill

There are free consumer advocacy organizations that will help you understand the billing and payment process. You may call the Health Consumer Alliance at 888‑804-3536 or go to healthconsumer.org for more information.

Hospital Billing Complaint Program

If you believe you were wrongly denied financial assistance, you may file a complaint with the State of California’s Hospital Bill Complaint Program. Go to HospitalBillComplaintProgram.hcai.ca.gov for more information and to file a complaint.

Understanding Your Bill

View a sample hospital bill with an explanation of its contents and get tips to figure out your charges.

Glossary

Get definitions to terms, abbreviations and acronyms related to billing, insurance and financial assistance.

Frequently Asked Questions

Find answers to the most common questions about billing and payments.

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